• 03:39 Sep 05, 2010
Alpha Card Services

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1.866.253.2227

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Alpha Card Services is always available to assist our merchants, ISO and Bank customers 24 hours a day 365 days a year. Providing top notch customer service and technical support is a responsibility taken very seriously at Alpha Card Services. Our Quality Assurance mentality has led to numerous awards and nominations in our industry, including "rising star 2002" and best of the best 2003.

Alpha Card Services representatives can be reached through e-mail and over the phone 24 hours a day:

Customer Service: 866-253-2227 Option 2
Technical Support: 866-253-2227 Option 3

Email: service@alphacardservices.com | Tech@alphacardservices.com

By Mail:
Alpha Card Services, Inc.
475 Veit Road
Huntingdon Valley, PA 19006

Processing // How it works

How it Works

 

1. Customer Checkout: The cardholder presents the card as payment for goods or services, either at the point of sale (POS), or via telephone, mail, fax or over the Internet.

2. Electronic Data Capture: An electronic imprint of the card number, expiration date, and counterfeit detection value are captured and passed to Global Payments.

3. Data Routed to Card Issuer: Global Payments submits data to the card issuer for approval.

4. Authorization:The card issuer verifies that the account is in good standing, if funds are available, and/or if there has been unusual or erratic spending activity on the card.

5. Payment Approved: The authorization response is routed through Global Payments and returned to the merchant.

6. Funding: Within 2 or 3 business days of accepting the payment, the issuing bank credits the merchant's Global Payments account with the amount of the transaction.

7. Settlement: Transaction information is moved from your business to the cardholder's financial institution. Global Payments will subtract each month's accumulated discount fees from your deposit account. Settlement charges will also be subtracted.

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